Account and data deletion

You can resolve and sweep captures, delete supported items, pause or delete Tracks and tasks, revoke API keys, remove pending local captures from the encrypted iPhone outbox, retry or discard rejected feedback from the private-learning status screen, and use Settings → Reset private learning to remove compact feedback preferences from that iPhone without changing server decision history. The reset keeps a content-free device cutoff so earlier server labels remain excluded if you sign out and return. Signing out clears the device feedback queue and learned profiles.

Delete the account

Email [email protected] from the email on the account with the subject “Delete my OnMe account.” OnMe will verify the request before deleting or de-identifying account content, captures, screenshots, Tracks, tasks, decision traces, credentials, and delivery records.

What may remain

Billing, fraud-prevention, security, dispute, tax, and legal records may be retained where required or reasonably necessary. Deletion from encrypted backups may take additional time. Stripe and customer-controlled execution hosts are separate services; delete data held by those providers through their own controls.

Cancel separately

Deleting content does not by itself cancel a Stripe subscription. Cancel first through the customer portal or request cancellation in the same email. Paid access continues through the current period unless law requires otherwise.